Calling All SM Advantage Club members!

Help, Please!

Are you an SM Advantage Club member? If yes, are you aware of the SMAC-Philam Plans coverage tie-up wherein SMAC members are automatically enrolled in the insurance program and deducted 20 points from their card balances for this so-called “privilege”?

Please help us find out how many of us are there who were only informed about our coverage with just a few months remaining before the insurance was about to expire. Our concern is, they didn’t ask if we’d like to be covered and if it is okay to deduct points without our knowledge. Yes, 20 points per member is not much. But imagine if 10,000 members (ergo, worth P200,000) were not informed and no one filed any claims, who benefits from the money???

We’d like to prove that SM purposely sent notification emails late so that nobody will have time to file any insurance claims, if any. Complaints were already filed to the DTI but they are not doing any further investigations unless supporting documents are given. In line with this, please voice your indignation against this deceitful way of doing business so that they will finally realize that loyal customers should be respected and looked after, instead of being considered money-makers for the company.

To know if you are covered by the insurance plan, call SMAC’s hotline at 833-8888 and verify your account. You might even be surprised to know that you have been covered and being deducted points for 2 years already without your knowledge like some members have found out! In case you have an email from SMAC in your archives about the insurance plan, please search for it and see when it was sent and when your coverage was.

To become an advocate too against this scheme, please fill out the form below and email to pinoy.advocacy@gmail.com PLEASE ENCOURAGE EVERYBODY YOU KNOW WHO ARE ALSO SMAC MEMBERS TO VISIT THIS SITE AND FILL OUT THE FORM TOO.

1. Are you aware of the automatic insurance coverage for SMAC members? If yes, how did you find out about this and when?
2. Have you received any email informing you about your personal coverage? If yes, when was the email sent and what are the dates of your coverage?
3. Is it okay with you to be deducted 20 points from your SMAC balance without your knowledge and be automatically enrolled in the insurance coverage? Why or why not?
4. What are your general thoughts about being automatically insured without being informed about it personally? Do you think you can even file a claim when you meet any accident?
5. Please indicate your name and SMAC number found on your card.

Thank you very, very much! Let us not be apathetic to issues such as these. If we won’t work together to make a difference, how then will the lives of Filipinos like us become better?

We would also appreciate if you can leave your comments for this post so that those who need to and should hear about this become aware that we are making a valid point.